Wireless Project Manager Jobs

Communications products/services could range from Voice services to IP and Data services to Hosting and CPE services. Some of the examples of communications products/services are: 

• Voice – Basic telephony, long distance, toll-free, Voice over IP (VoIP), Contact Center, Local Access, etc.
• Internet Protocol (IP) – Internet Access, VPN, Contact Center, VoIP, Remote Access, etc.
• Data – Layer 1 Wide Area Network (WAN) Services such as SONET, Layer 2 WAN services such as ATM, Frame Relay, Private Lines, Layer 2 VPN and Metro Ethernet, etc.
• Hosting – Custom Application Environments, Disaster Recovery, Managed Services such as storage, security and network services, Web Site Hosting, etc.

Order Fulfillment functions are a critical set of activities performed in order to fulfill customer orders for services in a Communications Service Provider (CSP) environment.

The following figure shows a very high-level view of activities performed in a typical CSP environment.

After order entry, validation and submission, orders are decomposed and sent for provisioning. Upon fulfilling the decomposed orders and appropriate testing of the circuits, the orders are put into inventory. The following sub-sections explain the Order Fulfillment related functions and OSS/BSS systems.

2.1.1 Order Management

Order Management systems are complex systems that allow customer or customer service representatives to capture and process new orders, modify existing orders, process customer moves and changes, price quotes and orders, validate orders, etc., while supporting multiple channels such as Web, Order template documents and partner applications as well as multiple lines of businesses.