Network Operations Manager

The Network Operations Center (NOC) Manager is responsible for the daily performance of the Center and is an experienced manager in the disciplines of Incident and Crisis Management and outage recovery.    The Manager oversees the daily operations of the NOC team through the designated NOC Supervisors and ensures that company and customer commitments are tracked and maintained and ensures a high level of customer satisfaction.  The candidate must be a process-driven Incident Manager, striving for continuous service improvement, and metrics driven outcomes. The candidate is familiar with a variety of the field’s concepts, best practices, and procedures and relies on extensive experience and judgment to plan and accomplish goals.  The candidate must possess the ability to identify defects in operating processes along with problem-solving skills and have an aptitude for time management leading the effort in keeping said processes current and up to date.  A wide degree of creativity and latitude is expected.  The Manager reports to the Director of Network Operations.

The Network Operations Center Manager exhibits solid leadership skills and ownership of expectations and deliverables required of the NOC.  This candidate should have 1-3 yrs. of proven management experience and a strong background in networking, telecommunications, and cloud-based services support through a 24 x 7 operations environment.  This candidate must be proficient with the Microsoft Office Suite of products and should exhibit experience in being customer orientated with excellent communication and presentation skills.  Must have strong interpersonal and negotiating skills while taking initiative and being both adaptive and creative.  Experience with establishing and maintaining SLA’s and OLA’s are a plus. In addition, this candidate will be responsible for setting up and administering network management tools and will need to understand within components, what needs monitoring and then develop reports, thresholds, and alerts. The goal is to implement proactive and reactive network management tools to achieve network stability and reliability of  99.99%. Conceptually, this person should understand and have a vision for accomplishing this goal.  In summary, the Network Management Center Manager will be responsible for ensuring that the Center and Company commitments are achieved.